Hardware maintenance

What does Hardware maintenance mean?

At Precision Micro Solutions, we pride ourselves on being the go-to experts for comprehensive computer hardware maintenance services, specifically crafted to meet the unique needs of government institutions and commercial enterprises alike. With a steadfast commitment to excellence, we guarantee that your technology infrastructure stays not only reliable but also fully operational, empowering you to concentrate on your core objectives without any disruptions.

Our team of seasoned professionals brings a wealth of experience and expertise to the table, ensuring that every aspect of your hardware maintenance needs is meticulously addressed. Whether you’re a government agency seeking stringent security measures or a commercial entity aiming for seamless operations, we have the knowledge and resources to tailor our services to your exact requirements.

From routine maintenance tasks to troubleshooting complex issues, we go above and beyond to ensure that your hardware performs optimally at all times. With Precision Micro Solutions by your side, you can rest assured that your technology backbone is in capable hands, allowing you to navigate the challenges of the modern world with confidence and ease.

Preventive Services

Our maintenance agreement includes two scheduled preventive service visits per year at your site. These visits include thorough inspections, system optimization, and exterior cleaning to keep your hardware in top condition.

On-Call Troubleshooting

With unlimited on-call service available throughout the contract period, our team of technicians is ready to assist you whenever issues arise. Whether it's a minor glitch or a sudden breakdown, we guarantee prompt assistance within normal working hours. Emergency calls within Colombo are attended to within 4-5 hours, while outstation requests are addressed within 24 hours.

On Loan Equipment for Emergency Situations

In the event that your hardware requires off-site repair, we provide on-loan equipment to minimize downtime. Should on-site repairs not be feasible, the faulty machine will be collected during working hours for servicing. Any necessary parts replacement will be subject to your approval, with estimates provided promptly for your consideration.